bwongjewelry.com

Frequently Asked Questions

If you have any questions, please feel free to email me directly.  I will respond within 24 hours of receiving your email.

bwongjewelry@gmail.com

 

 

 

Can I personalize a piece of jewelry?

  • Stamping - Currently I have the ability to stamp initials onto a metal tag. I have 2 fonts available for stamping.   Depending on the piece of jewelry that you would want personalized, I might have to create a hole in the piece or add extra wire to add a tag. .  You will have the choice of which font you want & shape of the tag.  There will be an extra charge added for stamping & tag.  Please feel free to email me what you are thinking & I can see what I can do for you!  
  • Birthstones -  If you want a birthstone added to a piece, let me know which month & I will let you know if I have that stone available.  Depending on the piece of jewelry that you want a birthstone added to, I might have to create a hole in the piece or add extra wire to attach the stone.  There will be an extra charge added for a birthstone.

When will I expect to receive my item?

  • Processing time - The time I need to prepare an order for shipping varies.  If I have to remake a ring in a different size, for example, this might delay shipping. Custom rings may take up to 2 weeks.  If there is a delay,  I will let you know once the order is placed.

  • I usually ship items within 3-5 business days after receiving payment for the piece of jewelry.  Pricing for expedited shipping will vary depending on the item.  

  • Payments are accepted via Paypal or credit card via Direct Checkout
    If you have any questions regarding payment prior to purchase please contact me. I'm definitely here to help.

I ordered a ring in a different size but it doesn't look exactly like the picture on the site - why?

  • When you order a ring or a cuff in a different size or length, I will remake the item but I cannot guarantee that it will look the same because I make everything by hand.   And I am not a robot.  :) Please reach out to me if you have any concerns about the look of the piece that you received.