Frequently Asked Questions
If you have any questions, please feel free to email me directly. I will respond within 24 hours of receiving your email.
Can I personalize a piece of jewelry?
- Stamping - Currently I have the ability to stamp initials onto a metal tag. I have 2 fonts available for stamping. Depending on the piece of jewelry that you would want personalized, I might have to create a hole in the piece or add extra wire to add a tag. . You will have the choice of which font you want & shape of the tag. There will be an extra charge added for stamping & tag. Please feel free to email me what you are thinking & I can see what I can do for you!
- Birthstones - If you want a birthstone added to a piece, let me know which month & I will let you know if I have that stone available. Depending on the piece of jewelry that you want a birthstone added to, I might have to create a hole in the piece or add extra wire to attach the stone. There will be an extra charge added for a birthstone.
When will I expect to receive my item?
Processing time - The time I need to prepare an order for shipping varies. If I have to remake a ring in a different size, for example, this might delay shipping. Custom rings may take up to 2 weeks. If there is a delay, I will let you know once the order is placed.
I usually ship items within 3-5 business days after receiving payment for the piece of jewelry. Pricing for expedited shipping will vary depending on the item.
- Payments are accepted via Paypal or credit card via Direct Checkout
If you have any questions regarding payment prior to purchase please contact me. I'm definitely here to help.
I ordered a ring in a different size but it doesn't look exactly like the picture on the site - why?
- When you order a ring or a cuff in a different size or length, I will remake the item but I cannot guarantee that it will look the same because I make everything by hand. And I am not a robot. :) Please reach out to me if you have any concerns about the look of the piece that you received.